Customer Care

Questions on your current order?
Please email us at orders@hautebride.com, and include your name and your order number.

Where are HAUTE BRIDE ™ designs made?
Our accessory studio is located in Nashville, TN, and our designs are handmade by the amazing trained staff in our design department. We source materials from all of the world, and our crystals and rhinestones are from Austria (brand formally called Swarovski). We use only the finest quality of Freshwater Pearls.

Our jewelry is plated with either 12K Gold, Rose Gold or Rhodium Silver. The higher the karat, the more yellow the Gold can be, so we use a lower karat to give our designs a more natural look. We use a brass based filigree with a 12k plating over it. The brass and all of our designs are nickel free (hypoallergenic). We can also custom design earrings on clip on backings, for those who don't have their ears pierced. Our designs are not soldered, therefore we use the other method of jewelry design with a specialized jewelry glue that is only for gemstones and precious metals. 

All of our designs ship out of our Nashville studio after they go through a thorough quality inspection. We stand by our designs and offer a lifetime guarantee (with proof of purchase through an authorized HAUTE BRIDE™ retailer, or our website, for normal wear and tear. 

Do you offer customization on designs?
Yes, absolutely! We would love to help create your dream accessories. If you are not finding what you are looking for on our site, just email us! orders@hautebride.com.

Packaging
Our jewelry is packaged in a tarnish free suede pouch with a ribbon closure, to ensure the longevity of your bridal accessories. Headpieces and sashes are packaged in a box, and our veils are shipped to you in a breathable custom garment bag.

How do I care for my HAUTE BRIDE ™ accessories?
We know that you will treasure your jewelry forever which is why it's important to know how to take care of it. Avoid contact with liquids, perfumes, lotions and perspiration. There are jewelry cleaning solutions that you can use, however, make sure that you read the directions carefully as many cannot be used on Freshwater Pearls.

Because exposure to the simplest things like the moisture in the air can cause tarnishing, it's important to store them properly. Our accessories are shipped in a suede bag, with non-tarnish paper inside. You can also consider using an airtight zip lock bag for extra care or oxidization.

If you treat your accessories with extra care, they will last a long time and can be handed down as a family heirloom!